Costa Express Quality Policy

Costa Express is a premium self-serve, bean-to-cup, coffee and beverage business, operating globally from our Support Centre in Loadwater, UK. We develop, supply and maintain, intelligent Costa Express branded equipment and ingredients to exceed our partner and consumer expectations.
To achieve this, an Integrated Management System (IMS) has been implemented to meet the requirements of ISO9001:2015 and ISO14001:2015, focused on assuring that company processes are effective in identifying and reducing environmental impacts and to meet the needs of all interested parties.

Costa Express work closely with our supply chain to deliver our trusted high quality product and service to our business customers and consumers. Our overall aim being to ensure the satisfaction of our customers and to continually improve all aspects of our business.

This policy and the related Integrated Management System applies to Costa Express activity within the UK.

Quality at Costa Express is to:

  • Assure a high standard of product and service to our business customers.

  • Guarantee beverage Brand Standards to our consumers.

  • Innovate to meet or exceed the ever-changing needs of our business customers and consumers.

  • Strive for zero defects and no incidents through constantly looking for opportunities to apply our continuous improvement approach to deliver competitive advantage.

  • Establish a quality culture where our team members, suppliers and partners are encouraged to participate in and promote quality responsibility amongst their peers through qualifications, experience and training.

  • Seek continual improvement in our Integrated Management System by assessing our performance in all areas and setting and meeting specified objectives.

We aim to achieve the above whilst ensuring that we comply with all relevant legal and contractual requirements.

This policy statement supports the aims and commitments of Whitbread plc and is available on request.