2. What personal information do we collect and how we will use it
We may collect the following information about you:
Contact details including name, company, email address, area in UK and contact telephone numbers;
Certain details in respect of your business;
Customer communication preferences; and
Computer or device information (e.g. your IP address and operating system).
We may use your information for the following purposes:
To follow up prospective new sales leads;
Administration of our Digital Channels;
Business and website analysis and reporting; and
Correspondence between us, including where you use our 'Contact us' form.
3. Sharing your personal information with third parties
We may disclose your personal information to:
Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers);
Other members of the Costa or Whitbread Group PLC, (“Whitbread”) groups of companies; and
Third parties who provide certain services to Costa (e.g. IT service providers and installers of equipment), (third parties may also collect certain personal information about you on Costa’s behalf).
Where personal information is processed on our behalf by third parties we put measures in place to keep your information secure.
Costa takes the security of any personal information we hold very seriously.
Where necessary, and in common with other websites and apps, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small "padlock" symbol in the status bar of your web browser.
In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.
However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our usual practices.
Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6. International transfers
7. Direct marketing
We would like to keep you informed of Costa news and offers by post, phone, email, text and other electronic means.
If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by contacting us here.
8. Access to and amending your personal information
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us here.
You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us at [email protected]. We may make a small charge for this service.
10. Contact us
Costa Customer Services,
Porz Avenue Whitbread Court,
Beds LU5 5XE
Attention: Privacy Officer
11. Further information
This site is operated by Whitbread Group PLC (company number 00029423 and VAT number 243292864), whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE. Costa Express Limited is part of the Whitbread group of companies.
Whitbread Group PLC’s principal operating subsidiaries include:
Whitbread Restaurants Limited (company number 6190450)
Costa Limited (company number 1270695)
Coffee Nation Limited (company number 3145187).